Automotive Business Development Representative

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customers Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, youll be joining a fast-paced organization with long-term career growth opportunities.

Why Youll Love It Here

- Fast-paced, team-oriented environment

- Career advancement opportunities—we promote from within

- Great opportunity to grow into sales or management roles

- Family-owned and operated culture

- Long-term career stability

- Employee discounts on vehicles, parts & service

- Paid training and ongoing support

Benefits We Offer

- Free health insurance option available

- 401(k) with company match

- HSA company contributions

- Dental & vision insurance available

- Paid vacation, PTO, and holidays

- Employee discounts on products and services

- Supportive leadership and team environment

What Youll Do

As a Business Development Representative, youll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

- Answer inbound customer calls, internet inquiries, and live chat requests

- Schedule and confirm sales appointments for the dealership team

- Respond quickly and professionally using phone, email, text, and CRM communication tools

- Provide customers with initial vehicle and dealership information

- Assist customers with basic financing information and next steps

- Follow up consistently with leads that are not yet ready to purchase or missed appointments

- Maintain accurate customer records and daily activity within the CRM system

- Work closely with sales teams and dealership leadership to improve customer experience and appointment success

- Participate in team meetings, training, and process improvement sessions

What You Bring

- Previous customer service, call center, retail, hospitality, or sales experience preferred

- Strong communication and relationship-building skills

- Positive attitude and team-oriented mindset

- Professional, friendly, and confident demeanor

- Comfortable working with computers, CRM systems, email, and texting platforms

- Ability to multitask and stay organized in a fast-paced environment

- Strong work ethic and willingness to learn and grow

Requirements:

- Valid drivers license

- High school diploma or equivalent preferred

Why Krause Auto Group?

- Over 30 years of automotive success

- Family-owned and operated organization

- Promote-from-within culture with real career advancement opportunities

- Leadership team committed to employee development and success

- Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

- Customer service

- Hospitality

- Retail sales

- Call centers

- Appointment setting

- Banking or phone support roles

- Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.