About this role
Inside Sales & Sales Support
Location: Alpharetta, GA
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Employment Type: Full-Time
Compensation: $20.00 / hour
Media company, headquartered in Atlanta, Georgia, with a West Coast distribution center in Los Angeles, specializes in offering cost-effective, "plug-and-play" thermal transfer and hot stamp ribbon solutions.
Established in 2013, IMP is the only vertically integrated manufacturer of thermal transfer ribbons, producing its own PET base film and coating ribbons. Utilizing state-of-the-art facilities and automated equipment, this company ensures efficient production, consistent quality, price competitiveness, and supply assurance. This company partners closely with resellers across North America to help maximize ribbon sales and profitability.
Role Summary
We are seeking an organized, proactive Inside Sales & Sales Support professional to join our team in Alpharetta, GA. In this role, you will serve as a vital link between our customers, our outside sales team, and internal operational departments. You will handle inbound inquiries, generate quotes, manage CRM records, and help drive seamless customer fulfillment.
Key Responsibilities
Customer Inquiries & Quoting: Respond promptly to inbound sales inquiries, verify product specifications, and generate accurate customer quotes.
Sales Team Support: Assist the outside sales team with order entry, status tracking, and follow-ups to ensure high customer satisfaction.
CRM & Data Integrity: Accurately input and maintain client records, contact details, pricing agreements, and communication logs in the CRM system.
Cross-Functional Coordination: Collaborate closely with production, logistics, and customer service teams to monitor inventory availability, track shipments, and resolve delivery questions.
Account Growth: Identify up-sell and cross-sell opportunities during regular interactions with existing customer accounts.
Reporting & Analytics: Assist leadership with generating sales reports, order tracking, and forecasting data.
Qualifications & Requirements
Experience: 2+ years of experience in inside sales, customer service, or sales support (B2B experience preferred).
Communication Skills: Professional, clear written and verbal communication abilities.
Organizational Skills: Strong attention to detail with the ability to prioritize tasks in a fast-paced environment.
Technical Skills: Proficiency with CRM platforms, Microsoft Office (Excel, Word, Outlook), or Google Workspace.
Industry Experience: Familiarity with the labeling, packaging, printing, or thermal transfer ribbon (TTR) industry is a plus.
Reliability: Punctual and dependable, committed to standard on-site business hours (8:00 AM – 4:30 PM, M–F).
What We Offer
Competitive Pay: $20.00 per hour, plus performance incentive opportunities.
Career Growth: Advancement opportunities within an expanding, industry-leading manufacturer.
Work Environment: A collaborative, supportive, and team-oriented office culture.
Benefits: Comprehensive benefits package (details provided upon offer).
Compensation / Pay Rate (Up to): $20.00 - $20.00