Tool Hire Manager

At Jewson, part of Stark UK, we believe that our greatest asset is our people!  We're  not just a team;  we’re  a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If  you’re  looking for a place where your ideas are not just welcomed but celebrated,  you’ve  found your home!

We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch !

We are recruiting for a Tool Hire Manager , to join our thriving Jewson branch in Hull, HU7 0XU.

This is a  full -time role working Monday-Friday 7:30 – 17:00, and every other Saturday from 08:00-12:00 .

What   You’ll   Be Doing

- Deliver day-to-day tool hire activities, deploying resource to ensure efficient,   effective   and safe operations

- Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling

- Provide guidance and constructive feedback to team members,   assisting   in their development and supporting them to deliver a high-quality customer experience

- Deliver and collect customer orders   in a timely manner , ensuring orders are   accurate   and all equipment is secured and loaded/offloaded safely   in accordance with   company procedures

- Support branch colleagues in building knowledge and competence in tool hire products

- Ensure tool hire standards are always maintained

- E nsure inventory and availability levels are   appropriate to   meet customer needs, collaborating across the local network
- Supervision   -   Effective supervision of the branch tool hire team in support of Branch Manager
- Sales -   Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers
- As part of the role, you will   be required   to drive a 3.5 tonne van to deliver and collect customer orders, so a full UK driving licence is essential.

What  We’re  Looking For

Customer Service  -  High levels  of customer satisfaction with  frequently  returning customers and growing live accounts

Enthusiasm - You radiate positivity and  possess  an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

What’s  in it for you

- Competitive Basic Salary

- Performance Related Bonus

- 34 days holiday per year

- Retirement Savings Plan (Pension) – with Legal & General

- Life Assurance

- Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

- Aviva  Digicare + Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

- Refer a Friend scheme

- Wellbeing Centre via Work Perks

Why Choose Us?

Quality -  We’re  unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.