Front Office Administrator

POSITION SUMMARY:

Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.

- Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.

- Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.

- Assist patients with checking in and registration in new online system answering questions as needed.

- Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.

- Checks/verifies patients insurance eligibility/sliding fee status prior to and at each visit.

- Communicates appointment changes to patients and staff.

- Comfort patients by anticipating patients anxieties; answering patients questions and/or referring them to the appropriate clinical staff.

- Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.

- Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc.

- Ensure that the waiting area is maintained neat and well organized.

- Learn and promote APLA Healths services, facilities, and programs and be able to direct patients/guests accordingly.

- Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.

- Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.

- Understand and comply with OSHA and other regulatory requirements.

- Assist in orientation of new personnel as directed.

- Work as a contributing team member and act in a professional and respectful manner at all times.

- Comply with all standard operating policies and protocols of APLA Health & Wellness.

- Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties

OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

Qualifications

REQUIREMENTS:

Training and Experience:

High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish required. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.

Ability to:

- Must be extremely organized and detailed oriented

- Must have excellent communications and written skills

- Strong telephone etiquette

- Must have a courteous, professional nature and customer service oriented

- Must maintain a strict discipline in time management with a focus on quality

- Knowledgeable about insurance plans, Medi-Cal / Medicare

- Good computer and typing skills.

- Bilingual required – English/Spanish

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

COVID vaccination required or medical/religious exemption.

An EEO employer.