About this role
- Provide excellent service to both guests and staff, to build good customer relationships.
- Always look neat and professional and greet guests warmly.
- Make sure gaming machines are working properly and fix minor issues; refill slot tickets when needed.
- Place “out of order” signs on broken machines and report them to the technician or supervisor.
- Walk around assigned areas regularly and respond quickly to guest concerns or service calls.
- Help guests with machines, give directions, and share info about events and services.
- Clearly explain how games work, including payouts and jackpots.
- Help with machine payouts following department guidelines.
- Report any problems right away, such as safety issues, rude or drunk guests, or cheating.
Requirements
- At least College level
- Good personality & professional appearance.
- Experience in the Hospitality industry is an advantage
- Basic knowledge of gaming machines is desired.
- Must be able to work a flexible schedule including evenings, weekends, and holidays.
- Independent, responsible and self-motivated.