About this role
What You'll Do:
- Assisting of customer orders, reassigning of transaction, modification etc. for fulfillment rate purposes.
- Handle and resolve complaints both for drivers and users in a thoughtful and professional manner.
- Submit tickets for escalated concerns such as damaged/missing items, undelivered orders etc.
- Performs other duties that may be assigned by management from time to time.
What We Seek:
- Someone with a passion for helping others by providing excellent customer service
- A committed customer service representative who is amenable to working on the assigned shifts
What You'll Need:
- Has experience in handling voice and chat channels.
- For chats experience, agents should have handled multiple concurrencies assisting customers
- Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange (PITX)