About this role
- Communicate with patrons via email, chat and phone.
- Resolve customers' issues on time.
- Escalate matters that cannot be resolved to relevant department.
- Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.
Requirements
- Answer chats, Phone calls and emails to customers accurately and exceeding their expectations within the target timescales.
- Provide excellent customer service in an expedient manner.
- Identify, research, and resolve customer issues.
- Be self- motivated and use your own initiative to be able to utilize available resources to improve knowledge and help customers.
- Work as part of a team to improve the overall performance of the Customer Service.
- Provide all CSR duties in Tagalog and English. Ability to communicate in Chinese and/or Korean is a huge plus.
- Proven problem-solving skills.
- High level of attention to detail.
- Ability and desire to deliver exceptional levels of Customer Service.
- Clear thinking and problem solving.
- Flexible and willing to work daily/evening shifts.