About this role
Growe welcomes those who are excited to:
- Monitor that payment methods work properly, escalate issues to respective providers and teams;
- Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
- Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
- Review and create backup/contingency and emergency plans;
- Create monitoring guidelines and procedures for monitoring and support teams;
- Report daily and weekly payment activities and issues to the Head of Operations;
- Assist with the integration of new payment providers/methods;
- Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
- Handle requests from customer support;
- Test new payment methods integrations/deployments;
- Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.
We need your professional experience:
- 2+ years as a billing/payments manager/support or similar role in online payments;
- Confident in dealing with numbers and processing of financial/transactional information;
- Advanced Excel and other MS Office software user;
- Good understanding of online payments technical integrations, funnels, flows;
- Experience in written and oral communication with foreign customers or partners;
- Deep understanding of payment and transactional systems and services;
- At least Intermediate English proficiency;
- Experience with the iGaming industry will be a plus.
We appreciate if you have those personal features:
- Attention to details;
- Multitasking and quick task execution;
- Good level of communication skills;
- Team player skills;
- Ability to make decisions independently.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.