About this role
Growe welcomes those who are excited to:
- Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;
- Provide personalized, high-quality support to VIP customers;
- Be the main point of contact for assigned high-value clients;
- Build and maintain strong, long-term relationships with clients;
- Handle inquiries, issues, and escalations across different brands within the company;
- Adapt communication style and service standards according to each brand’s guidelines;
- Maintain in-depth knowledge of each brand’s products, services, and promotions;
- Work flexible schedules and adapt to changing workloads;
- Meet KPIs related to response time, customer satisfaction, and retention;
- Provide 24/7 VIP support, including night shifts.
We need your professional experience:
- Previous experience in customer support will be a strong advantage;
- Experience in the gambling industry will be a major plus;
- Experience working with VIP customers or high-value clients will be an advantage.
We appreciate if you have those personal features:
- Active and proactive;
- Communicative and people-oriented;
- Flexible and adaptable to change;
- Open-minded and ready for new challenges.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.