About this role
## Responsibilities
• Receive trip details from planner • Relay needed trip changes to Planners when advised by customer • Monitoring digihaul transactions (from pick up to delivery) or the equivalent system • Creating regional distributor (RD) capacity and delivery requirements • Sending of initial and final plan to source plant/distribution center • Directly coordinate with trucking owners/coordinators for fleet allocation • Data Collection and provision of Daily/Weekly reports such as Truck Status Report, DDM, and Dwell time Report • Tagging of lock in trip in TMS • Perform other tasks assigned by immediate supervisor - related to functions • Responsible for monitoring of fleet utilization and resource assessment • Plan and control deliveries in a continuous process • Performs monitoring of all shipments and trip executions • Ensure that all trucks arrived on-site has corresponding trips • Responsible for compliance to daily load out plan and provide RCA reports regarding the misses • Ensure that all packed shipments has corresponding assigned trucks • Monitoring of trucks dwell time at source plant • Monitoring of trucks arrival at source via GPS (TM Suite), Digihual (CMS), Call and text. • Monitor CICO of all trucks at source • Checking of on site trucks and update in running and DMS file • Checking of loaded status in S4hana if already invoiced • Receives call from internal and external customers. • Responsible for exception code management on trip level, both in identification and uploading. • Execute approved business continuity plans in case of any disaster situation, system issues, or as needed • Execute transport cost-savings initiatives • Maintain and promote good relationship between internal and external parties. • Responsible for logging of all delivery issues and concerns through CSS system. • Communicates with drivers, customers, and consignees regarding concerns and questions (e.g. trip details, claims, loading exceptions, vehicle rejection, etc.) • Receives calls and handle client concerns and direct problems to suitable parties. • Expedite concern resolutions (returns, damages, etc.) from customers • Directly coordinate with trucking owners/coordinators for tracking of deliveries • Ensure that all operation targets are met and delivery orders are actioned on, within the agreed lead-time based in the SLA - if there are deviations, he/she should be able to come up with an acceptable shipment schedule date agreed with the customer • Prepares the Daily Consolidated Report and Analysis to it • Responsible for the Entry of Trip Data into the Digihaul System. • Monitor and Track Shipments within the Digihaul System. • Conduct Health Checks for data accuracy