Hotel Guest Service Manager

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Seattle North Lynnwood is looking to hire a Guest Service Manager. If you think you'd be a great addition to our team, please apply!

Benefits:

- Medical, dental, and vision offered after qualification period

- Competitive performance bonuses - potential for up to $1000 monthly

- 401k with match offered after qualification period

- Employee discounts at Hilton Hotels worldwide

- Washington State Paid Sick Leave

- Vacation time accrued based on hours worked

- 10 paid holidays each year

- Free parking

Essential Job Functions:

- Schedules staff based on business demand and ensure all front desk shifts are covered

- Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures

- Provides training, including safety training, to front desk staff

- Selects or assists in the selection of front office staff and completes all new hire paperwork

- Reviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminations

- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documents

- Conducts or assists in conducting staff meetings

- Adheres to all franchise and company procedures and regulations as well as standard operating procedures

- Attends all operation meetings, Revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team members

- Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code

- Takes on projects as assigned by GM and completes them by the due date

- Receives and resolves or assists in resolving guest complaints and employee concerns

- Performs functions of the General Manager in their absence

- Covers shifts on front desk, if needed, to maintain smooth operations

- Corresponds with group contacts and travel agents to answer special requests for rooms and rates

- Assists with sales and marketing efforts as directed

- Answers inquiries pertaining to hotel policies and services

- Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines

- Supports General Manager in housekeeping department operations in the absence of a Housekeeping Manager

Required Education / Certifications / Work/Industry Experience:

- 2+ years of work experience in hotel front desk operations

- Previous customer service experience required

- Previous supervisory or management experience preferred