Coordinator, Accounts

The Coordinator, Accounts plays a key role in growing the Build-A-Bear brand reach - managing and deepening existing relationships while identifying and building new ones across a diverse portfolio of Wholesale and Partner-Operated accounts. This role is responsible for the full scope of day-to-day activity from strategy and training to quality oversight, purchase order management, and performance reporting. This role is a key player in Build-A-Bear's presence in a diverse range of settings, seamlessly integrating brand, product, and guest experience, cultivating lasting and productive partnerships, and ensuring operational excellence across all accounts.

Responsibilities:

- Manage key relationships with a portfolio of experience-based and wholesale partners, acting as their main Build-A-Bear contact and advisor for growth.

- Regularly maintain and update the partner-operated intranet site and related account resources.

- Process and manage the incoming Purchase Orders for select wholesale and partner operated clients.

- Oversee onboarding and opening schedules for all new partner clients and for new locations of current partners.

- Work with accounting to ensure proper setup of partner accounts, create sales orders, and secure purchase orders from clients.

- Share delivery timelines with both warehouse staff and customers.

- Lead quarterly meetings with each client to review business outcomes and plan future strategies, with additional monthly check-ins as needed.

- Provide all necessary shipment details to the warehouse to support timely processing.

- Clearly communicate order statuses to customers and collaborate across departments to deliver an Experience First approach; offer guidance and solutions for complex issues in line with policy and best practices.

- Complete other tasks assigned by management.

Required Qualifications:

- Associates degree or some college

- 2-5 years of experience in sales order fulfillment/processing, account management, partnership management - ideally entertainment, hospitality, franchise or family/experiential brands

- Experience level with order fulfillment systems (D365, POs, SOP)

- Proficiency in Microsoft Office programs; highly proficient in Excel

- Strong planning and organization skills

- Strong written and verbal communication skills

P referred Qualifications:

- Bachelors degree

Behavioral Traits for Success:

- Confident, assertive leader who takes ownership and drives results

- Highly persuasive and socially skilled; influences others to action

- Energized by leading teams, building momentum, and setting direction

- Comfortable making decisions in fast‑paced, dynamic environments

- Motivates and engages others through strong communication and presence

- Results‑focused with a bias toward action and progress

- Adaptable and resilient; thrives in change and ambiguity

Working Environment:

- Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs

- Corporate Office located St. Louis, MO

- Some travel required

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

- Decision-making, judgment, and execution

- Clear and thorough communication, both spoken and written, with internal and external parties

- Timeliness and follow-up

- Problem solving and removing obstacles

- Planning and organization

- Relationships with external vendors

- Tenacity and commitment to tasks

- Stakeholder feedback