Night Auditor

What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.

Here's what we have to offer you:

- Competitive Pay

- Fun place to work

- Clear path for growth and career advancement

- Hotel Discounts

- Paid Vacation

- Health, Vision, and Dental Insurance Benefits

- 401k with company match

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience

- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

- Guest Service Experience preferred.

- Computer knowledge/skills required.

Physical Requirements

- Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods

- Ability to type and/or edit data on a keyboard at 45 wpm for extended periods of time

- Ability to sit at a computer workstation for prolonged periods of time

- Ability to perform repetitive tasks with accuracy

- Ability to lift, carry, pull and push up to 30 lbs repeatedly throughout a shift

- Ability to work in varying temperatures.

- May be exposed to mechanical, electrical, chemical and fume hazards

- Late/Overnight shift.

General Requirements

- Maintain a warm and friendly demeanor at all times.

- Ability to read, write and communicate effectively in English, both written and verbal

- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

- Must be able to multitask and prioritize departmental functions to meet deadlines.

- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

- Attend all hotel required meetings and trainings.

- Maintain regular attendance in compliance with Williams Investment Company Standards, as required by scheduling, which will vary according to the needs of the hotel.

- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

- Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations.

- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

- Must be able to cross-train in other hotel related areas.

- Must be able to maintain confidentiality of information.

- Must be able to show initiative, including anticipating guest or operational needs.

- Perform other duties as requested by management.

Fundamental Requirements

- Must be able to work with and understand financial information and data, and basic arithmetic functions.

- Must be willing to cross train in other accounting or hotel-related areas.

- Must be able to prioritize job functions in order to meet deadlines.

- Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).

- Audit and reconcile financial and statistical reports.

- Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

- Prepare and distribute month-end reports.

- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.

- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

- Prioritize job functions in order to meet deadlines.

- Ensure accuracy of all numbers reported including statistics.

- Input and update financial information into corporate communications network.

- Perform daily, weekly, monthly and annual data processing system functions as required.

- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

- Ensure overall guest satisfaction.

- Respond to governmental inquiries upon receipt.

- Handle guest requests.