Room Attendant

What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.

Here's what we have to offer you:

- Competitive Pay

- Fun place to work

- Clear path for growth and career advancement

- Hotel Discounts

- Paid Vacation

- Health, Vision, and Dental Insurance Benefits

- 401k with company match

Job Summary

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Education & Experience

- High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements

- Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods

- Ability to perform repetitive tasks with accuracy

- Ability to lift, carry, pull and push up to 30 lbs and up to 50 pounds throughout a shift

- Ability to work in varying temperatures.

- May be exposed to mechanical, electrical, chemical and fume hazards

General Requirements

- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

- Ability to read, write and communicate effectively in English, both written and verbal

- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

- Must be able to multitask and prioritize departmental functions to meet deadlines.

- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

- Attend all hotel required meetings and trainings.

- Maintain regular attendance in compliance with Williams Investment Company Standards, as required by scheduling, which will vary according to the needs of the hotel.

- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

- Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations.

- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

- Must be able to cross-train in other hotel related areas.

- Must be able to maintain confidentiality of information.

- Must be able to show initiative, including anticipating guest or operational needs.

- Perform other duties as requested by management.

- Maintain a warm and friendly demeanor at all times.

Fundamental Requirements

- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

- Thoroughly clean guestrooms according to standards.

- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

- Remove all trash and dirty linen from guestrooms and hallways.

- Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).

- Restock housekeeping cleaning cart for next day's use.

- Replenish chemical bottles.

- Clean room with the door closed according to standards, unless requested to do otherwise by the guest.

- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

- Handle items for “Lost and Found” according to the standards.

- Ensure overall guest satisfaction.