About this role
Company Description
At Kenny U-Pull , we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!
Kenny U-Pull is a division of American Iron & Metal (AIM) , a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.
What we offer:
- A full-time, permanent position
- A competitive wage starting at $22.10/hr + commission
- Vacation, benefits and a RRSP matching program
- AIM Tuition Assistance Program
- The tools and support needed to be successful in your career and professional development
- A dynamic & rewarding work environment that is also a lot of fun!
Job Description
We are currently looking for motivated individuals to join our call center team located in Laval , Quebec. As a call center agent specialized in purchasing , you'll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service.
What you’re responsible for:
- Answering incoming calls related to the purchase of used vehicles
- Understanding the specific needs of our customers and offering personalized solutions
- Highlighting our unique business model and sustainability benefits
- Negotiating and concluding the purchase of cars, keeping in mind purchasing objectives and customer satisfaction
- Following up on pending customer requests related to sales and purchase
Qualifications
To join our team:
- You are bilingual in French and English (required)
- You have previous call center experience (1 year)
- You have excellent negotiation and persuasion skills
- You have excellent customer service and communication skills
- You have the ability to multi-task in a fast-paced environment