About this role
In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.
Key Responsibilities:
- To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
- Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
- Operate on the services according to the shifts, countries, or regions aligned.
- Deliver a high level of service quality through timely and accurate completion of services.
- Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
- Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
- Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.
Required Skills/Abilities:
- Bachelor´s degree (any). A degree in logistics, management will be an advantage.
- 0 – 3 years of job experience from BPO or logistics domain – Preferred
- Air Freight experience will be preferred
- Good knowledge in MS office
- Effective English communication skills, written and verbal
- Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
- Good logical reasoning skills
- High level of customer centricity