About this role
Job Responsibilities:
- Schedule appointments with customers
- Meet and greet customers at their vehicle
- Utilize the e-Advisor tool on every vehicle
- Perform proper walkarounds per SOP guidelines
- Executes the service SOP (Standard Operating Procedures) at all times.
- Presents soft sale menu items during the time of write-up
- Informs customers of any open recall that may pertain to their vehicle.
- Utilizes AutoPoint and ensures all pertinent categories are above 90% usage
- Performs an active delivery with every customer
- Updates all open repair orders daily in Reverse Risk.
- Work with customers and technicians to identify required maintenance using
- service history data
- Advise customers on necessary/suggested services, and notify customers of any
- current special promotions and up-sell additional services
- Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
- Estimate the cost of mechanical, electric, or other repairs
- Enter itemized estimate on service order and explain estimate to the customer to
- gain their understanding of all services provided
- Determine the progress of repair/service orders and inform customers accordingly
- Ensure comprehensive re-delivery check of customer vehicle, ensuring
- cleanliness and that all items identified for service/repair have been carried out
- appropriately and on schedule
- Review results of customer satisfaction surveys with the service manager
- Establish positive relationships with customers
- Meet the dealership standards for repair/order production
Qualifications
Job Qualifications:
- Experience as a Service Advisor is preferred
- Sales experience
- High school diploma or equivalent
- Professional personal appearance
- All applicants must be authorized to work in the USA
- Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.