About this role
Role Overview
We are seeking a dynamic and detail-oriented Sales Manager to join our Womenswear Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.
Your Contribution to the Role
- Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.
- Client Experience Leadership: Elevate the in-store experience by mentoring team members on delivering personalized, high-touch service aligned with Dolce & Gabbana standards.
- Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.
- Product & Brand Expertise: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
- Clienteling & CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.
- Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.
- Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.
- Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.
What You Bring to the Team
- Proven experience in a leadership role within luxury retail, ideally in Womenswear.
- Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
- Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
- Fluency in English; additional languages are a plus.
- Deep understanding of luxury client expectations and industry standards.