Practice Manager - Durham, NC

company

Avelure - Durham, NC

Who We Are:

Avelure is an award-winning aesthetic practice and a proud partner of Advanced MedAesthetic Partners (AMP). Known for delivering exceptional, natural-looking results, we combine clinical excellence with a luxury patient experience.

We offer a curated collection aesthetic treatments, delivered with gracious hospitality by our team of expert providers. Through a highly personalized, elevated, and seamless experience, we help our clients look and feel their best every day.

We’re not just a med spa…we’re a community of passionate providers, innovators, and industry leaders shaping the future of aesthetics.

If you’re an experienced injector who values artistry, patient relationships, and continued growth, this is where you’ll thrive.

Why Join Us?

- Industry   Recognition : Join an award-winning aesthetic practice

- Elite Environment : Work alongside top-tier injectors and aesthetic professionals

- Growth-Focused Culture : Ongoing training, mentorship, and national AMP network access

- Built for You : A place where your talent is supported, your voice matters, and your impact is recognized

- Support Beyond the Chair:  End-to-end business, marketing, technology, and clinical resources to help you thrive

role

KEY RESPONSIBILITIES:

- Orchestrating   operational   excellence:

- Command the daily symphony of operations at   the   practice, ensuring smooth functioning.

- Supervise staff members and delegate tasks as necessary to   optimize   workflow.

- Design and implement strategies that elevate both patient experience and business performance.

- Step in as required   during periods of insufficient coverage   to   maintain   smooth operations   at the Practice.

- Financial   virtuosity:

- Participate in the financial narrative through strategic P&L oversight.

- Motivate teams to reach revenue targets and personal performance goals by providing clear guidance and a compelling vision.

- Create actionable plans to drive growth at the practice level   to   hit or exceed quarterly collections goals.

- Crafting   exceptional   experiences:

- Foster an environment where luxury meets genuine care.

- Transform patient feedback into refined service experiences with professionalism and grace.

- Foster a positive and welcoming atmosphere for patients to enhance their experience.

- Policy and procedure development:

- Ensure the Practice is   in compliance with   established AMP policies,   procedures,   and SOPs, and   remains   informed of   any changes.

- Inventory management:

- Manage inventory and supplies, ensuring that all products are stocked and available for use.

- Perform End of Month and daily inventory audits to catch and correct any variances in inventory.

- Smart   scheduling:

- Oversee the scheduling of appointments and ensure that all patients are seen   in a timely manner.

- Optimize   appointment scheduling to maximize patient satisfaction and staff efficiency.

- Record keeping:

- Manage and   maintain   patient   records   ensuring that all information is   accurate   and   up-to-date.

- Safeguard client confidentiality and   privacy   in accordance with   HIPAA regulations.

- Innovation & growth:

- Proactively manage key performance indicators (KPIs) in field marketing, PR, Google   reviews   and customer engagement, creating pragmatic solutions to   achieve   target goals.

- Be responsible for   the Practice’s marketing, covering social media, local outreach, and recall programs.

- Collaborate with the Marketing Team on campaigns that capture the essence of our premium services.

- Develop and implement marketing strategies to promote the spa and attract new patients.

- Nurturing team brilliance:

- Create an environment where teams flourish and embody our commitment to excellence.

- Facilitate accountability and performance discussions that ignite passion and drive. This includes performance reviews, coaching and development, behavioral accountability, and recognition for exceptional performance.

- Take ownership of   recruitment   and onboarding process   for open positions   in collaboration with HR.

- Create an environment where careers thrive. Manage and train staff members, ensuring that they are knowledgeable and skilled in their roles.

- Address employee concerns with professionalism, self-regulation, and empathy.

- Regulatory compliance:

- Ensure that the   Practice   is compliant   with all state and federal regulations related to healthcare, safety, and sanitation.

- Stay up to date on regulatory changes and implement necessary adjustments to ensure compliance.

- Adhere to the clinical compliance processes and procedures   established   by the AMP Clinical team.

- All other duties as assigned.

EXPERIENCE:

- Bachelor’s   degree or five years of relevant management experience is preferred.

- Knowledge of P&L and   financial management   principles.

- Proven leadership acumen with   high-level business operations.

- Strong computer skills, including   proficiency   in Microsoft Office and industry-specific software.

- Exceptional communication skills that resonate with both team members and distinguished clientele.

- Open availability: Able to work Sunday through Saturday during operating hours, with a minimum of one Saturday and one Sunday per month.

- Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.

PHYSICAL REQUIREMENTS:    
To ensure the safety and well-being of our employees, we have   established   the following physical requirements.

- This position requires knowledge of various aspects of patient care.

- Must   possess   good organizational skills to balance clerical and clinical duties.

- This position requires frequent walking, sitting, standing, and bending.

- Frequent talking and listening when giving instructions and explanations.

- Frequent use of the phone, computer, and other clinic technologies.

- Employees   may   be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Advanced   MedAesthetic   Partners (AMP) is an equal   opportunity   employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP   complies with   applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.

ACKNOWLEDGEMENT

An   employee   signature   indicates   the employee's understanding of the   position details,   essential   duties and responsibilities, requirements,   and qualifications   of the   job title.