About this role
Be the first point of contact for customers either by phone or in person and assist clients with parking questions and/or issues.
Essential Job Duties and Responsibilities:
- Greet and assist customers at the front counter.
- Answer, take messages and transfer calls.
- Process and apply credit card payments.
- General office duties such as typing, filing, sorting, scanning, and distribution of company mail.
- Data entry and maintenance of customer database.
- Invoice adjustments.
- Order office supplies and maintain inventory.
- CSR Daily paperwork.
- Process checks and prepare daily deposits.
- Set up new accounts.
- Generate and mail monthly invoices.
- Communicate with Parking Ambassadors and Ops Managers for on or off-street issues.
- Process account cancellations.
- Assist with general questions and issues through the ParkOmaha website.
Qualifications
Skills and Competencies :
- Integrity - Must be honest and ethical.
- Proficient with MS Office with emphasis on Excel.
- Motivation - Must be independent and motivated to complete tasks.
- Professional – Must be professional at all times whether written or verbal.
- Dependability - Must be ready to work at start time.
- Communication- Must have strong verbal and written communication skills.
- Pass a background check and drug test.