About this role
A fast-paced work environment with a focus on real-time monitoring of systems and enforcement. Creates a positive image of the City of Virginia Beach by demonstrating a high degree of professionalism.
- Uses email as a daily communication tool.
- Understands and uses Microsoft Word, Excel, Access, and PowerPoint applications.
- Understands Google Mail and Calendar
- Monitor customer payments and citation issuance.
- Compiles, analyzes, and applies data.
- Use operational cameras to monitor garage operations.
- Event Support: Direct staff to areas of need.
- Monitor Ambassadors in the field to ensure that efficient routes are occurring.
- Manage incoming calls from Call Center. Provide information and direct staff as needed.
- Accurate reporting of incoming calls/citations
- Develops ideas to improve operation.
- Promotes a positive image of the City of Virginia Beach
Qualifications
- Strong Communication Skills
- Proficient in Microsoft Word, Excel, Access, and PowerPoint applications
- Understands Google applications including G-Mail and Google Calendar
- Organized
- Excellent customer service skills
- Time Management
- Analytical
- Understanding of IT systems and monitoring tools.
- Excellent verbal and written communication skills for effective reporting
- Ability to trouble shoot and resolve issues.
- Multitasking: Ability to monitor multiple systems in a fast- paced environment
- Knowledge of parking codes and regulations
- Able to stand and or walk for extended periods.
- Decision making skills.
- Problem solving/critical thinking.
- Knowledge of Oceanfront area
- Must be able to work weekends and holidays.
- Must be able to work hours more than normally scheduled hours.
- Able to work well under pressure during peak summer hours.
NIGHT SHIFT 4PM - 2AM