About this role
Job Summary/Overview
Essential Duties and Responsibilities
A Shift Manager is responsible for supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously.
- Oversee and guide the performance of the restaurant staff during the assigned shift.
- Recruit, hire, train, and supervise a team of employees, including shift supervisors, cashiers, cooks, and other support staff.
- Set performance expectations, conduct regular evaluations, and implement training programs to enhance employee skills and performance.
- Provide training, coaching, and feedback to ensure high-quality service standards.
- Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
- Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
- Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.
- Create shift schedules, taking into consideration employee availability, workload, and business needs.
- Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
- Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
- Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
- Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
- Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
- Create shift schedules, taking into consideration employee availability, workload, and business needs.
- Monitor employee attendance, punctuality, and adherence to company policies.
- Ensure compliance with labor laws and regulations, including break schedules and overtime.
Qualifications
Qualifications (Education, Experience, Technical Skills)
Education and Experience:
- Previous experience in a supervisory or managerial role within the restaurant industry is preferred.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills to interact with staff and customers effectively.
- Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.
- Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in using restaurant management software, POS systems, and other relevant tools.
Skills and Knowledge:
- Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.
- Excellent customer service and communication skills
- Basic math skills
Personal Attributes
- Safety-minded
- Professional and friendly
- Self-motivated
- Honesty and integrity
- Attention to detail
- Team-oriented/team player
Reports to: General Manager
Supervises: None
Certifications and Licenses:
SERV-SAFE certified
A valid Florida Driver's License with an acceptable driving history is required.