About this role
Warehouse Customer Service & Operations Specialist
Location: Bay Shore, NY
Position Type: Temp-to-Hire, Full-Time
Schedule: Monday – Friday, 8am - 430pm
Pay Rate: $20.00 – $23.00 / hour
Job Overview
A premier distribution company in Bay Shore, NY , is looking for a versatile Warehouse Customer Service & Operations Specialist . Unlike entry-level pick/pack roles, this position serves as a bridge between warehouse fulfillment, problem resolution, and team leadership. The ideal candidate will combine hands-on picking and packing with troubleshooting order issues, prioritizing daily workloads, and training new warehouse team members.
Key Responsibilities
Order Fulfillment: Perform accurate hands-on order picking, packing, and staging for outbound shipments.
Troubleshooting & Problem Resolution: Investigate and resolve inventory discrepancies, missing items, damaged goods, or mislabeled packages before shipping.
Team Training: Onboard, mentor, and train new warehouse employees on picking procedures, quality standards, and safety guidelines.
Task Prioritization: Review daily order queues, identify rush orders, and coordinate workflow priorities to ensure strict shipping deadlines are met.
Internal Customer Service: Communicate clearly with internal customer service, sales, and management teams regarding order status updates and warehouse issues.
Qualifications & Requirements
Experience: 1–3+ years of warehouse, order picking, or logistics experience.
Problem-Solving Skills: Demonstrated ability to troubleshoot order errors, think on your feet, and resolve inventory issues independently.
Leadership Potential: Strong communication skills with a willingness to guide, train, and support peers.
Technical Skills: Basic computer skills for inventory tracking, order lookups, and shipping software.
Attributes: Detail-oriented, highly organized, and able to thrive in a fast-paced environment.
Compensation / Pay Rate (Up to): $20.00 - $23.00