About this role
Job Responsibility
- Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.
- Manage day-to-day operations and manage change requests raised by assigned accounts.
- Main customer support for existing operational and system enquiries.
- Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics , documentation and data.
- Independently prepare, draft and review presentations with customers.
- Work closely on contract negotiation and engagements between clients and legal team.
- Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
- Provide technical fulfilment expertise for incoming, onboarding and existing customers.
- Create customer retention using value proposition and continuous improvement.
Job Requirement
- At least 1 year experience in sales, business development, account management, customer success or operations role.
- Experience in 3PL logistics business, particularly fulfilment and warehousing.
- Track Record on provide service that is up to shipper or platform expectation.
- At least Diploma / Degree in any field.
- Strategic, innovative, and creative personality with a strong business acumen.
- A passion for working in and managing a fast-paced, collaborative environment.
- Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks.
- Operations or account management experience in Logistics market (either eCommerce or B2B)
- Strong existing working relationships with clients and internal teams.
- Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
- Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking.
- Proficiency in Mandarin will be added advantage for handling of overseas clients)