Member Service Representative

Member Service Representative

Branch Location:   Charlottetown, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of   Canada’s Top 100 Employers for 2026 . We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

Looking for an opportunity to build a career in financial services? Join our Charlottetown branch as a Member Service Representative and gain valuable banking experience. This role is ideal for someone who enjoys helping people, thrives in a customer-focused environment, and wants to develop new skills in the financial industry.

What You’ll Do:

- Be the first point of contact for members visiting the branch.

- Process deposits, withdrawals, bill payments, and other daily transactions.

- Help members understand products and services that can support their financial goals.

- Deliver a friendly, accurate, and efficient member experience.

What You Have:

Required Education and Experience

- High School Diploma

- Customer service experience is considered an asset; we welcome applicants from retail, hospitality, administrative, and other service-focused backgrounds.

Skills and Abilities

- Experience and eagerness to provide superior customer service.

- Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.

- Professional manner and poise, and sensitivity in dealing with confidential information and materials.

- Excellent verbal and written communication skills.

- Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

- A People-First Culture:   Join a supportive team that values collaboration, positivity, and community impact.

- Competitive Pay & Bonus Program:   Market-aligned salary plus the opportunity for annual bonuses.

- Comprehensive Benefits:   Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.

- Work-Life Balance:   Three weeks’ vacation to start, plus four personal days and two volunteer days each year.

- Career Growth:   Tuition reimbursement, training opportunities, and career progression pathways.

- Extra Perks:   Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.

- Salary Range:  $45,870 - $50,967.

Additional Information

- Bondability Requirement:   Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

- Closing Date: September 19th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.