End User Support / Systems Administrator

**CONTINGENT UPON CONTRACT AWARD**

Overview:

Job Title: End User Support / Systems Administrator

Security Clearance: Secret (or higher)

Location : Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required. )

Description:

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

Primary Responsibilities:

- Provide IT equipment support for new-user workstations and relocation moves within Building 3600.

- Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.

- Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.

- Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.

- Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.

- Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.

- Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.

- Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

Required Qualifications:

- U.S. Citizenship.

- Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.

- Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.

- Experience with trouble-ticket systems and escalation processes.

- Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

- DoD or federal desktop/end-user support experience.

- Experience supporting users in a high-tempo mission or contracting environment.

- Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.

- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

- High school diploma and at least 2 years of relevant experience.