About this role
Job Summary
NAFFCO is looking for a Customer Service Representative to handle customer inquiries, provide timely support, coordinate with internal departments, and ensure a high level of customer satisfaction. The role requires excellent communication, coordination, and problem-solving skills.
Key Responsibilities
- Handle customer inquiries through phone, email, and other communication channels.
- Provide accurate information regarding products, services, orders, and customer requests.
- Coordinate with relevant internal departments to resolve customer issues and follow up on pending requests.
- Maintain accurate records of customer interactions, requests, and complaints.
- Monitor customer requests and ensure timely responses and resolutions.
- Handle customer complaints professionally and escalate complex issues when required.
- Follow up with customers to ensure satisfactory resolution of their concerns.
- Support the team in maintaining a high standard of customer service.
- Prepare and maintain necessary reports and documentation.
- Perform other customer service and administrative duties as assigned.
Requirements
- Bachelor’s degree or relevant qualification.
- Previous experience in customer service, customer support, or a related role is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Good coordination and follow-up skills.
- Proficiency in MS Office and basic computer applications.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Customer-focused attitude with strong attention to detail.
Skills & Competencies
- Customer Service
- Communication Skills
- Problem Solving
- Coordination & Follow-up
- Complaint Handling
- Time Management
- Teamwork
- Attention to Detail