About this role
Position and Work Environment:
- This position requires onsite presence
- Emphasizes a collaborative atmosphere with open communication and mutual respect among team members.
Required Skills / Abilities:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in luxury hotel or hotel residence operations, with a focus on Rooms Division.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office applications such as Word, Excel, Outlook and PowerPoint.
- Ability to work flexible hours including weekends and holidays.
Education / Certifications:
- Bachelor’s degree in hospitality management, Business Administration or related field.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Capable of lifting up to 25 pounds as needed.
Key Responsibilities:
- Operational Oversight: Manage all aspects of the property's operations, including front desk, concierge, housekeeping, and engineering.
- Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management.
- Guest Experience: Ensure a consistently high level of guest satisfaction through exceptional service delivery.
- Financial Management: Develop and manage operational budgets.
- Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
- Emergency Preparedness: Develop and implement emergency response plans and procedures.
- Compliance: Ensure compliance with all applicable regulations and safety standards.
- Project Management: Oversee renovation and improvement projects.
- Other duties as assigned
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience within: luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
- Forbes service training and experience maintaining Forbes standards.
- Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
- Experience maintaining Forbes service standards and luxury guest experience programs.
- Strong leadership and management skills. Proven success leading large teams in high-touch luxury service environments.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
- Ability to work flexible hours including weekends and holidays. (Required)
- M100 and CMCA certificates are desired
- Prolonged periods sitting at a desk and working on a computer.
What We're Looking For
- Experienced Leader: Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.
- Financial Expert: Strong financial management skills with experience overseeing large budgets ($7M+) .
- Project Management Pro: Extensive experience coordinating complex capital projects, repairs, and long-term planning.
- Litigation-Savvy: Background in HOA litigation, construction defects, and legal processes affecting common interest communities.
- Critical Thinker: Strong analytical, problem-solving, and decision-making abilities.
- People-Oriented: Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.
- Trusted Advisor: Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.
- Designation. Minimum of a CMCA. PCAM preferred.
Why You'll Love Working at Action
- Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here (https://tinyurl.com/actionglassdoor).
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.