General Manager - Millenium Tower

What We're Looking For

- Experienced Leader: Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.

- Financial Expert: Strong financial management skills with experience overseeing large budgets ($7M+) .

- Project Management Pro: Extensive experience coordinating complex capital projects, repairs, and long-term planning.

- Litigation-Savvy: Background in HOA litigation, construction defects, and legal processes affecting common interest communities.

- Critical Thinker: Strong analytical, problem-solving, and decision-making abilities.

- People-Oriented: Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.

- Trusted Advisor: Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.

- Designation. Minimum of a CMCA. PCAM preferred.

Key Responsibilities

Leadership and Team Management

- Supervise, mentor, and develop on-site staff, including concierge, front desk, valet, and building engineering teams, fostering a polished, high-performing, hospitality-driven culture.

- Ensure team adherence to company policies, procedures, and five-star, hotel-caliber service standards.

- Coordinate staffing and scheduling across engineering, concierge, valet, housekeeping, club services, and security to ensure seamless 24/7 coverage for a 58-story tower.

Board and Client Relations

- Serve as the primary liaison between multiple association Boards of Directors, residents, commercial component stakeholders, and Action Property Management, delivering the responsiveness and discretion expected of a luxury high-rise address.

- Attend Board meetings, prepare polished management reports, and provide strategic recommendations that elevate the resident experience.

- Address and resolve resident concerns promptly and professionally, with the warmth and discretion of a five-star hotel host.

- Maintain governance fluency across multiple association boards and commercial component stakeholders, tailoring communication, reporting, and meeting cadence to each board’s structure and priorities.

Operations and Compliance

- Oversee day-to-day high-rise operations across all 58 stories, including lobby and concierge services, valet, amenity spaces, elevators, and building systems, ensuring every resident touchpoint meets luxury hotel standards of quality and safety.

- Develop and implement operational plans, budgets, and policies that support a seamless, hotel-style resident experience.

- Ensure compliance with local, state, and federal regulations, high-rise life safety and building codes, and Action Property Management’s policies.

- Direct a complex engineering program covering mechanical, electrical, plumbing, fire and life safety, and vertical transportation systems across the tower’s residential and commercial components.

- Develop and maintain the building’s emergency action plan, fire evacuation procedures, and life safety systems compliance, partnering with local fire authorities as needed.

- Oversee liquor licensing and health code compliance for the club bar and restaurant.

Financial Oversight

- Prepare and manage a $16 million-plus annual operating budget in collaboration with multiple association Boards of Directors, including investment in amenities and service enhancements that support a luxury resident experience.

- Lead capital planning and reserve-funded capital improvement projects, including contractor bidding, project oversight, and multi-year planning.

- Oversee the property’s insurance program, including master policy coverage and coordination across multiple association boards.

- Monitor financial performance, including income, expenses, and reserve funding, providing regular updates to stakeholders.

- Approve invoices and ensure timely payment processing.

- Vendor and Contract Management:

- Negotiate and manage vendor contracts, including concierge, valet, housekeeping, and hospitality service partners, ensuring five-star service delivery and cost efficiency.

- Conduct regular vendor performance evaluations and make recommendations for improvements.

- Oversee vendor and service relationships supporting the club bar and restaurant, ensuring food and beverage operations meet luxury hospitality standards.

Community Engagement

- Curate an elevated sense of community through hotel-style resident events, club bar and restaurant activations, and engagement initiatives.

- Provide polished, on-brand updates to residents via newsletters, email communications, and other channels that reflect the property’s luxury identity.

Strategic Planning

- Identify opportunities to enhance amenities, services, and the overall resident experience in line with luxury high-rise and hospitality trends.

- Lead long-term planning efforts in collaboration with the Board of Directors.

Required Skills / Abilities

- Minimum of 10 years of property management experience, including direct experience managing a large-scale, high-rise community. HOA experience and a background in luxury hospitality, hotel, or high-rise residential operations is preferred.

- Demonstrated fluency in multi-association governance, including managing relationships across multiple Boards of Directors and commercial component owners.

- Experience overseeing complex, multi-system engineering programs in a high-rise setting.

- Experience overseeing food and beverage, club, or hospitality operations strongly preferred.

- Familiarity with food and beverage or hospitality operations, including health code and liquor licensing compliance, is a plus.

- Ability to attend evening Board meetings as needed.

- Exceptional leadership, communication, and problem-solving skills, with a polished, guest-service orientation.

- Ability to build and maintain client and resident relationships with the warmth and professionalism of a luxury hotel host.

- Proven ability to lead teams, manage multiple priorities, and drive results.

- Skilled at developing and executing plans to achieve community objectives.

- Acts ethically and upholds Action Property Management’s values.

- Proficiency in property management software and Microsoft Office Suite.

- Strong knowledge of budgeting, audits, reserve studies, and financial reporting.

Education / Certifications

- Bachelor’s degree required. Master’s degree preferred.

- PCAM (Professional Community Association Manager) designation preferred, given the scale and multi-association structure of this community.

- Fire Safety Director certification, or the ability to obtain one, as required by local fire code.

- CPM (Certified Property Manager) designation is a plus.

- CMCA certification is preferred or the ability to obtain within 6 months of employment. Hospitality or hotel management credentials are a plus.

Why Join Action Property Management?

- Industry-leading training and professional development

- Strong leadership support and a collaborative environment

- Opportunity to manage one of the premier luxury communities in Los Angeles

- Competitive compensation and comprehensive benefits

- Award-winning company culture—2025 Great Place to Work Certified