About this role

About Big SNOW:

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests .

How the Guide works with the Team:

The Guide position will be responsible for overseeing team members and the operation within the trails. A Guide leads with a positive attitude, excellent organizational skills, coaching, and motivational skills. This position also takes an active role in monitoring and promoting a safe work environment.

Team Member Responsibilities:

- Be an accurate and reliable source of information for our Guests

- Greet and interact with guests

- Maintaining inventory of supplies on site between both Retail and F&B outlet

- Train, supervise, and develop team members capable of delivering exceptional service

- Ensure that all menu items are prepared and served to meet service standards.

- Ensure 100% compliance with NJ Health Code.

- Managing daily labor and adjusting staffing levels to achieve service standards

- Coach, council, and discipline team members

- Promote and enforce company policies and procedures.

- Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best

- Perform other duties as assigned by Blazer

Team Member Qualifications:

- Must be 18 years of age

- Knowledge of F&B and Retail

- Ability to deal effectively with guests

- Excellent oral and written communication skills

- Must be willing to speak in front of large groups of people

- A positive attitude and a commitment to great service.

- Must be able to work a flexible schedule including weekends and holidays

Qualifications