About this role
# 1. Role Overview
Lead the end-to-end anti-fraud operations for PalmPay's device installment business in Nigeria. Build and manage a multi-functional team covering phone investigation, field verification, intelligence monitoring, and data analytics & quality assurance. Establish and operate a full-cycle anti-fraud closed loop: alert generation → investigation → fraud determination → channel enforcement → post-case review.
# 2. Key Responsibilities
## 2.1 Team Leadership
Build, lead, and develop the local anti-fraud team across multiple functional areas. Responsible for recruitment, onboarding, training, performance management, and day-to-day task allocation. Foster a high-performance culture focused on investigation quality, operational efficiency, and continuous improvement.
## 2.2 Anti-Fraud Operations
- Oversee the full investigation workflow for suspected fraud cases, ensuring P0–P3 tiered cases are handled per SOP with appropriate urgency.
- Review and sign off on fraud determination conclusions (F0–F4 severity grading), accountable for determination accuracy.
- Maintain the case ledger and track core operational KPIs including fraud detection rate, investigation coverage ratio, and case closure cycle time.
- Conduct weekly case reviews to identify investigation blind spots and refine investigation strategies.
2.3 Channel Risk Management
- Establish and enforce a channel (Agent/Dealer) violation penalty framework, driving remediation, restriction, or termination of high-risk channels.
- Collaborate with the sales team to embed anti-fraud requirements into channel onboarding and ongoing management.
- Produce periodic high-risk merchant/Agent profiles and build a channel risk scoring system.
2.4 Intelligence & Early Warning
- Guide the intelligence monitoring team in application data analysis and social media sentiment surveillance.
- Conduct rapid-response analysis on emerging fraud patterns (e.g., NIN forgery, face-swap attacks, Agent multi-accounting).
- Support HQ data teams in cross-market intelligence benchmarking and fraud pattern sharing.
2.5 Cross-Functional Collaboration & Reporting
- Maintain close collaboration with sales, collections, and credit review teams to ensure anti-fraud measures are effectively implemented on the business side.
- Submit weekly anti-fraud operations reports (in English) to HQ; escalate material cases in real time.
- Participate in bi-weekly global anti-fraud benchmarking and intelligence-sharing sessions.
3. Requirements
Essential
- Nigerian national or holder of a valid work permit.