Operations Team Member - Sand Mountain Park & Amphitheater

OPERATIONS TEAM MEMBER - Sand Mountain Park & Amphitheater

SMP SFM, LLC

LOCATION: Albertville, AL

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- Ensure correct equipment is available for games, and proper set up of all play areas

- Ensure games start on time and are scored accurately

- Monitor all game play areas including turf and courts

- Maintain and control trash in all areas of the park and buildings

- Monitor, maintain and service restrooms in all areas of the parks and buildings

- Consistently communicate issues and relevant updates to your supervisor and applicable Team members

- Assist with the coordination of all programming and applicable events

- Assist other departments as necessary

- Complete special projects, daily assignments and other duties as directed by management

- Greet guests and provide answers and directions as needed

- Provide courteous and friendly service to all guests and staff

- Be knowledgeable about prices, leagues, and events

- Report all incidents, accidents, injuries, and altercations to GM, AGM, or MOD

- Know and enforce the facility's policies, procedures, and rules

- Take one shift-lead responsibilities that are earned/awarded based on merit & experience

- Keep book during games

- Accurately operate scoreboard

- Additional tasks assigned by management

THE IDEAL CANDIDATE HAS:

- 2-4 years of experience in the Sports/Recreation field

- Strong eye for detail and safety compliance

- Experience operating an electric scoreboard

- Experience in coaching or mentoring athletes or children

- Proven success in being a quality team member

- Experience with baseball, softball, soccer, football, lacrosse, basketball, pickleball and/or volleyball events

- Experience and success in customer service, leadership, and organization

- Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

MINIMUM QUALIFICATIONS:

- Can work with a wide variety of age groups

- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary

- Excellent communication skills, both verbal and written

- Ability to maintain focus in a high-volume, fast-paced environment

- Must have excellent guest service skills

- Must be detail-oriented and have outstanding organizational skills

- Ability to multi-task and prioritize

- Ability to remain calm and focused in difficult and stressful situations

- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members

- Must work well with others

- Must take personal initiative for the betterment of the team and facility

- Commitment to the safety and wellbeing of others

- Have sports experience or an interest to learn

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Must be able to lift 40 pounds waist high

- May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions

- Facility has intermittent noise

- Will be required to operate a computer

- Must be able to walk intermittently

- Must be able to safely operate a Utility Vehicle