Member Services Representative

If you're ready to join a team where your work truly matters and be part of something bigger, apply today! Let's grow, succeed, and transform lives together.

Mission Statement:

Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all.

Vision:
Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry.

Passionate about fitness? Self-starter? Great at customer service? Looking to grow with a company? Let's talk!

We're excited about you because you:

- Are authentic, sincere, and open-minded

- Self-motivated and eager to learn

- Have a genuine interest in helping others

- Strive to excel, exceed goals, and embrace growth opportunities

Travel Requirement:

- Minimal travel for training and lead generation

Key Responsibilities:

- Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.

- New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options.

- Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.

- Equipment Cleaning: Regularly sanitize and organize equipment.

- Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.

- Customer Service: Respond to inquiries, address concerns, and exceed member expectations.

- Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.

- Collaboration and Communication: Maintain effective communication with management and staff.

- Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking.

- Other Duties: Perform additional tasks as directed by management.

Qualifications:

- High School Diploma or Equivalent

- Excellent customer service and communication skills

- Basic retail sales knowledge

- Functional computer skills

- Ability to multi-task efficiently

- Flexible schedule, including holidays and weekends

- Ability to lift 45lbs and stand for extended periods

- Team player who upholds KlickWay Athletics' values and policies

- Customer service: 2 years (Preferred)

Expected hours: 20 – 40 per week

Shift:

- 8-hour shift

- Day shift

- Evening shift

- Morning shift