Appointment Coordinator – Service Department (Bilingual Preferred)

About the Role:

Were hiring a full-time Appointment Coordinator to join our Service BDC (Business Development) team! This role is all about helping our guests get their vehicles scheduled for maintenance and repair in a friendly, efficient way.

Youll speak with guests by phone, text, and online chat to book service appointments, answer questions, and follow up as needed. Were looking for someone whos kind, detail-oriented, and confident in both English and Spanish. If you love helping people and want to be part of a fast-paced, team-focused environment—we want to talk to you!

What Youll Do:

- Answer incoming calls, texts, and chats from service guests

- Schedule service check-in times and reach out to guests due for maintenance

- Go over recommended services, recalls, and expected timelines

- Gather guest and vehicle info and set accurate appointments

- Confirm appointments and follow up on no-shows or delayed work

- Log all communication in our CRM system

- Assist Spanish-speaking guests with translations as needed

What Were Looking For:

- Bilingual in English and Spanish preferred (verbal and written)

- Previous experience in a Service BDC, call center, or guest service role is a plus

- Strong multitasking and organizational skills

- Friendly, professional communicator who follows through

- Comfortable using scripts and offering appointment options clearly

Why Join Twin Falls Cars?

- Supportive and positive team atmosphere

- On-the-job training and career growth opportunities

- Competitive compensation and benefits

- Locally owned and growing—we promote from within!

Apply Today! If youre a people person whos ready to grow in a fast-moving service department, wed love to meet you. Apply now and start your next chapter with Twin Falls Cars!