Technology Technician (Shared) - Ontario Sports Empire & SFM IT

TECHNOLOGY TECHNICIAN (SHARED) - Ontario Sports Empire & SFM IT

OSE SFM, LLC

LOCATION: Ontario, CA

DEPARTMENT: INFORMATION TECHNOLOGY

REPORTS TO: VP OF INFORMATION TECHNOLOGY

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Ontario Sports Empire is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Ontario, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ontario Sports Empire is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Technology Technician is the on-site technical lead for venue operations and live events. This role supports venue technology systems across live event operations and day-to-day facility needs. The person in this role serves as the primary on-the-ground resource during events and helps make sure venue technology is ready, working, and supported when it matters most.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

- Serve as the on-site technology lead during events, including support for venue staff, partners, vendors, broadcast crews, and rights holders

- Support venue systems including AV, network connectivity, WiFi, computers, scheduling, ticketing, POS, and guest access technology

- Know how to access key venue systems, identify power and connectivity needs, and coordinate fast issue resolution when problems arise

- Act as the first escalation point for event-day technology issues and know when and how to involve outside vendors or internal support resources

- Coordinate with internal teams and third-party vendors to keep event-critical systems operational before, during, and after events

- Help document issues, support consistent standards, and improve long-term supportability across venues

- Event technology is ready before doors open and stays operational throughout the event

- Venue teams know who to call for technology support and issues are resolved quickly

- Technology support becomes more consistent, documented, and scalable across venues

- All other duties as assigned by management

MINIMUM REQUIREMENTS:

- 2 years of experience in help desk or IT support in a client/server environment preferred

- Experience in live event technology, venue operations, sports facilities, hospitality, entertainment, or a similar fast-moving environment

- Working knowledge of AV systems, WiFi, network cabling, event technology, and hands-on troubleshooting

- Strong project management and customer service skills, with the ability to stay calm under pressure, solve problems quickly, and communicate clearly with both technical and non-technical stakeholders

- Experience coordinating vendors and supporting technology in operational or guest-facing environments

- Experience supporting HP and Apple hardware

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Perform office tasks including typing, filing, and phone usage

- Sit for extended periods while operating a computer

- Bend, stoop, crouch, climb, stand, pivot, and lift up to 40 pounds as needed

- Limited exposure to physical risk; work is normally performed in a typical office environment