About this role
JOB SUMMARY
- The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position; e.g.; receptionist/registration clerk or medical assistant.
JOB REQUIREMENTS
- Minimum Education
- High school diploma or general equivalency diploma (GED)
- Minimum Work Experience
- Minimum one year of experience in an appointment scheduling position.
- Required Licenses/Certifications
- Required Skills; Knowledge; and Abilities
- Knowledge of medical practice protocols related to scheduling appointments.
- Knowledge of manual/computerized scheduling systems.
- Knowledge of customer service principles and techniques.
- Skill in communicating effectively with physicians/clinicians about scheduling preferences.
- Skill in maintaining master appointment schedule via manual or computerized means.
- Skill in producing reports about appointment patterns as needed.
- Ability to multitask effectively; dealing with phone calls; in-office patients; staff; and others pleasantly.
- Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
- Ability to analyze situations and respond appropriately.