Accounts Receivable Invoice Specialist I (4318)

The Accounts Receivable Invoice Specialist I supports the Finance and A/R department by assisting with accounts receivable duties including posting of payment transactions, basic contract review, collections support, resolving discrepancies, and other tasks as assigned.

DUTIES & RESPONSIBILITIES

Invoice Management:

- Learn to generate and distribute invoices accurately and timely.

- Learn to analyze contracts and amendments to ensure accurate invoices.

- Learn to review invoices for discrepancies and partner with stakeholders.

- Learn to monitor accounts to ensure payments are received within terms.

Payment Reconciliation

- Match incoming payments and reconcile discrepancies.

- Learn to communicate with clients to resolve billing discrepancies.

- Collaborate with clinical teams to obtain missing data.

- Record payments accurately and update customer records.

Collection Activities

- Learn to monitor aging reports and take action on past due receivables.

- Learn to escalate unresolved issues

Reporting and Analysis

- Learn to prepare reports on A/R status, aging, and collections.

- Learn to analyze receivables data to identify trends.

Customer Relationship Management:

- Learn to build positive client relationships.

- Learn to address customer inquiries professionally.

KNOWLEDGE & EXPERIENCE

Education:

- Minimum of an Associates degree required.

Experience:

- 1+ years of finance or account receivable experience preferred

Credentials:

- N/A

Knowledge and Skills:

- Proficiency in Microsoft Office and Google Suite, intermediate in Excel (Formulas, Pivot Tables, VLOOKUPS, etc)

- Strong analytical and problem solving skills

- Excellent attention to detail

- Ability to communicate effectively with customers and colleagues

- Willingness to learn and adapt to new tasks (for Specialist I)

KPI & Success Metrics:

Invoice & Payment Accuracy

- Accuracy of invoices, payment postings, customer records, and reconciliations completed without avoidable correction or rework.

- >= 97% accuracy

- 20% weight

Timely AR Processing

- Assigned invoices, payment postings, reconciliations, and routine AR tasks completed within established internal deadlines.

- >= 95% on time

- 20% weight

Collection Follow Up Compliance

- Past-due accounts are followed up according to the assigned cadence, with clear notes and timely escalation of unresolved items.

- >= 95% compliance

- 20% weight

Discrepancy Resolution & Escalation

- Billing/payment discrepancies are researched, documented, and either resolved or escalated within the expected turnaround time.

- >= 90% within SLA

- 20% weight

Reporting & Data Quality

- Assigned aging, collections, and AR reporting is complete, accurate, and supported by current account notes/status.

- >= 97% accuracy

- 20% weight