About this role
EDUCATION AND EXPERIENCE:
- High School diploma or equivalent.
- Previous airport and/or customer service experience preferred.
- Must be 18 years of age or older.
- Must have a reliable telephone and transportation number.
JOB SPECIFICATIONS:
- Manage the day-to-day operations within the primary area of responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
- Ensure implementation of the Safety Management System (SMS)
- Implement safety plan for station
- Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
- Perform all duties of subordinate employees when necessary.
- Actively participate in the Safety Management System (SMS)
- Train/retrain all personnel in airline procedures, safety procedures, and company policies.
- Maintain good employee relations. Handle employee problems in an efficient and effective manner.
- Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
- Adhere to company policies and procedures and participate in achievement of company objectives.
- Monitor employee activity and makes adjustments as needed.
- Handle Off Schedule Operations when Manager is not available.
- Perform other duties as requested.
REQUIREMENTS:
- Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
- 1 year or more of Supervisory experience preferred.
- Operations or Airline experience preferred.
- Excellent communication skills
- Strong computer skills; Word, Excel, data entry skills
- Flexibility, multitasking and experience working in a changing environment