About this role
Comprehensive Benefits Package Tuition Discounts Career Advancement
SOUTHWEST BEHAVIORAL CARE, INC.
Kittanning, PA Location
Overall Function:
Performs a series of specialized tasks or procedures directly related to the coordination of daily services for clients in the program at both site locations building a positive community environment and assisting with the growth and development of the clients.
Essential Functions:
- Assists in developing and implementing resident Service Plans to provide residents with assistance in independence and personal responsibility.
- Ensuring that the goals identified in the residents Service Plans are monitored and recorded for the program supervisor.
- Provides staff support and hands-on instruction to residents to implement crisis plans and assist with crisis resolution.
- Assures appropriate well-balanced meal planning to meet the needs of all residents.
- Participates in regular staff meetings and trainings to develop knowledge and skills to assist residents in crisis resolution and support job performance.
- Oversees residents medication needs and is the direct contact with pharmacies.
- Serves as the program's lead office staff when the public, clients, family members, etc. call or present at the office, giving and receiving information about the program or services.
- Serves as the lead office staff person providing primary operational support for the ETH sites.
- Serves as a program liaison responsible for handling non-routine, cooperative problem-solving situations; external communications with funding sources, professionals, clients, etc.; and explanation of agency policies, procedures, and structure.
- Fields calls for the ETH team, provides call screening to accurately assess client immediate needs to effectively assist in monitoring team dispatch and daily client management.
- Prepares and submits all required program reports and documentation in a timely manner.
- Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.
Qualifications
- Must have a minimum of four years of administrative experience or equivalent combination experience and training, as determined by the Agency.
- Knowledge of general office procedures, including interpersonal skills and telephone Interaction.
- Demonstrated proficiency on a typewriter and/or computer keyboard.
- Must not be excluded from participation in Medicare, Medicaid, or any other federal health program.
- Must successfully obtain clearances from the PA State Police, Child Abuse Clearance from the PA Department of Human Services, and FBI Fingerprint Clearances.
- Ability to sit for long periods of time during the workday.
- Ability to operate a keyboard and multi-line telephone simultaneously, with a high degree of accuracy.
- Ability to occasionally assist, move and/or transfer office supplies weighing up to 25 pounds.
- Ability to receive, understand, and communicate information with effectiveness, and follow instructions.
- Ability to transport oneself and/or individuals in an insured vehicle as program needs dictate.
- Ability to safely operate a variety of agency vehicles.
Available Benefits:
- Medical and dental benefits for eligible employees.
- Retirement plan with potential for agency match.
- Tuition discounts with partnering colleges and universities.
- Career advancement opportunities.
- Generous time off for eligible employees.
- Be an SPHS Hero!
EQUAL OPPORTUNITY EMPLOYER