Recruiter 1 (AUTA)

Job Title: Contract - Candidate Services Recruiter (Recruiter 1) Job Description
The Contract - Candidate Services Recruiter (CSR) provides full-shift support to the North America University Talent Acquisition candidate services team, managing high-volume candidate and hiring manager inquiries throughout the preboarding lifecycle from offer acceptance through Day 1. The role focuses on administrative and operational execution rather than sourcing, using standardized processes, case management tools, and response templates to ensure a smooth and timely preboarding experience for early career candidates and their hiring teams.
Responsibilities
- Provide full-shift queue coverage for the candidate services team, typically during assigned hours of approximately 8:00 AM to 5:00 PM PT.
- Manage inbound email cases across North America candidate services queues, ensuring timely and accurate responses.
- Resolve Tier 1 cases within the one-day first-contact service level agreement using established response templates and standard operating procedures.
- Monitor candidate pre-start contingency tasks, including background checks, drug tests, medical checks, work authorization, mandatory documents, relocation steps, and IT logistics.
- Confirm completion status of pre-start tasks to both candidates and hiring managers, providing clear and professional updates.
- Use case management and SIM queue systems to triage inbound cases, prioritize work, and maintain strong queue health.
- Tag and categorize cases accurately upon resolution to maintain data integrity and support effective queue routing.
- Identify and escalate Tier 2 cases to full-time candidate services recruiters when case complexity exceeds Tier 1 scope, including immigration complications, start date conflicts requiring recruiter judgment, and relocation eligibility determinations.
- Support SIM queue health by maintaining consistent queue coverage during assigned shift hours and flagging aging cases that approach service level thresholds.
- Execute administrative and recruiting operations tasks to support offer management, onboarding, and preboarding timelines.
- Follow documented processes and standard operating procedures to ensure consistency, compliance, and high-quality candidate experience.
- Communicate with candidates and hiring managers in a professional, empathetic tone appropriate for early career talent.
- Distinguish between routine inquiries that can be resolved independently and complex issues that require recruiter or specialist intervention.
- Navigate multiple high-volume systems simultaneously to research, update, and resolve candidate and hiring manager inquiries.
- Collaborate with full-time candidate services recruiters and other stakeholders as needed to ensure smooth preboarding and Day 1 readiness.
Essential Skills
- Prior experience in talent acquisition, recruiting coordination, HR operations, or similar support-focused roles.
- Demonstrated ability to perform recruiting coordination or administrative coordination tasks in a high-volume environment.
- Advanced proficiency in Microsoft Excel, including Pivot Tables and VLOOKUP.
- Experience working with applicant tracking systems (ATS) and related recruiting operations tools.
- Ability to navigate multiple systems simultaneously while maintaining accuracy and attention to detail.
- Strong written communication skills with a professional and empathetic tone suitable for early career candidates and hiring managers.
- Comfort working at scale with a high volume of cases while adhering to established processes and service level agreements.
- Ability to follow standard operating procedures and use standardized email templates effectively.
- Skill in distinguishing routine inquiries from complex issues that require escalation or recruiter judgment.
- Strong organizational skills and the ability to manage workload within defined shift hours and case SLAs.
Additional Skills & Qualifications
- Experience as a recruiting coordinator or project/administrative coordinator supporting recruiting or HR operations.
- background in offer management, onboarding coordination, or recruiting operations execution.
- Familiarity with email-based case management systems and SIM or similar queue management tools.
- Experience supporting early career or university talent programs.
- Ability to work effectively in a structured, process-driven environment with clear SLAs and performance expectations.
- Comfort collaborating with distributed teams and stakeholders in a fast-paced environment.
Work Environment
This role operates in a 100% remote environment, providing full-shift coverage typically aligned to approximately 8:00 AM to 5:00 PM PT. Work is highly systems-driven, relying on case management tools, SIM queues, applicant tracking systems, and advanced Excel for tracking and reporting. The position is administrative and operational in nature, with no sourcing responsibilities, and focuses on consistent process execution, adherence to service level agreements, and high-volume email-based communication with candidates and hiring managers in a professional virtual setting.
Job Type & Location
This is a Contract position based out of Seattle, WA.
Pay and Benefits
The pay range for this position is $36.00 - $36.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Seattle,WA.
Application Deadline
This position is anticipated to close on Sep 23, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.