About this role
About the Role
This is a hands-on Community Lead role reporting directly to the General Manager at an early-stage ambient AI startup. You will own the community end-to-end, building the full funnel from new user to passionate evangelist and creating a real feedback loop between the community and the product roadmap. It is a foundational role with wide scope and no pre-built playbook.
What You'll Do
- Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
- Design and test concrete mechanics, such as recognition systems, referral programs, and early access tiers, that convert power users into active advocates.
- Mobilize the community at high-impact moments including product launches and user research initiatives.
- Gather rich feedback from community conversations and translate it into actionable product signal for the team.
- Coordinate in-person events and experiences that deepen community bonds.
- Work across time zones with R&D, hardware, and supply-chain teams to keep community insights flowing into the roadmap.
- Define scope independently and make operational calls as the role evolves.
What We're Looking For
- 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
- Proven ability to design and test mechanics that turn power users into active advocates, not just hope it happens organically.
- Experience mobilizing communities for specific campaigns and coordinating across Growth, Marketing, and Product teams.
- Hands-on platform experience with Discord, Reddit, X, or similar, including moderation, engagement strategy, and feedback collection.
- Operationally sharp, comfortable making independent decisions and resolving community issues without existing frameworks.
- Track record of converting user feedback into actionable product insights and demonstrating measurable community impact.
- Experience working across distributed or cross-timezone teams.
- Experience coordinating in-person community events or activations is a plus.
- Fluency in Mandarin Chinese or other languages relevant to international communities is a strong plus.
Compensation & Benefits
Salary range: $150,000 to $180,000 USD annually. Visa sponsorship is not available for this role.
Location
Hybrid, three days per week in office, based in the San Francisco Bay Area, California .