Manhattan Associates Active WM Technical Architect

Experience & Qualifications

- Experience with at least one Manhattan Active WM implementation that has successfully gone live and is referenceable.

- Experience working with Manhattan Active WM as a client resource, systems integrator, consultant, implementation partner, or former Manhattan Associates employee.

- Deep understanding of Manhattan Active WM architecture, integration patterns, APIs, extensions, configuration, and technical capabilities.

- Experience designing integrations between Active WM and enterprise systems such as ERP, OMS, TMS, WES/WCS, automation systems, robotics, material handling equipment, labor systems, parcel systems, and other supply chain applications.

- Experience with REST APIs, web services, event-driven integration, messaging, JSON/XML, middleware and enterprise integration platforms.

- Understanding of cloud-based/SaaS application architecture and the technical considerations associated with integrating cloud solutions into enterprise environments.

- Experience supporting system, integration, performance, regression, and end-to-end testing.

- Ability to troubleshoot complex technical and integration issues across multiple applications and technology platforms.

- Understanding of data conversion, data migration, master data, transactional data, and interface reconciliation.

- Experience with Manhattan Associates complementary products and broader Manhattan Active solutions is a plus.

- Experience with warehouse automation, WES/WCS, robotics, conveyor systems, sortation, AS/RS, or other material handling technologies is a plus.

- Excellent problem-solving and analytical skills.

- Strong written, verbal, and non-verbal communication skills with both technical and non-technical stakeholders.

- Strategic thinker, collaborative team player, and self-starter.

- Ability to take initiative, lead technical workstreams, and work efectively with minimal supervision.

Key Responsibilities

Solution Architecture & Technical Leadership

- Serve as the Manhattan Active WM Technical Architecture domain expert and advocate for sound architecture and implementation practices.

- Own and/or support the overall technical architecture for Manhattan Active WM implementations.

- Define how Active WM integrates into the client's broader enterprise and supply chain technology landscape.

- Develop and maintain solution architecture diagrams, system context diagrams, integration architecture, data flows, interface inventories, and other technical design documentation.

- Evaluate technical requirements and recommend solutions that maximize the use of standard Manhattan Active capabilities while minimizing unnecessary customization and technical complexity.

- Provide technical leadership and architectural governance throughout design, build, testing, deployment, and production stabilization.

- Conduct technical design reviews and ensure solutions conform to established architecture, security, integration, and supportability standards.

Integration Architecture

- Define the end-to-end integration architecture between Manhattan Active WM and upstream/downstream applications.

- Design and review API, event, message, batch, and other integration patterns.

- Work with client and vendor technical teams to define interface specifications, mappings, error handling, monitoring, reconciliation, and recovery processes.

- Ensure interfaces support required transaction volumes, performance expectations, operational resiliency, and business continuity requirements.

- Coordinate integration dependencies across Manhattan Associates, client teams, third-party software providers, automation vendors, and systems integrators.

- Support troubleshooting of complex integration issues and facilitate root-cause analysis across system boundaries.

Extensions & Technical Requirements

- Partner with functional leads and client stakeholders to understand business requirements and identify requirements that cannot be satisfied through standard Active WM capabilities.

- Evaluate technical gaps and determine appropriate solutions using supported Manhattan Active extensibility capabilities and integration patterns.

- Translate functional requirements and GAP Analysis findings into detailed technical requirements and solution designs.

- Develop or review technical specifications for approved extensions and integrations.

- Ensure extensions follow Manhattan Active architecture principles and are designed to minimize impacts to scalability, maintainability, upgrades, and long-term support.

- Coordinate technical requirements walkthroughs, design reviews, and client/vendor approvals.

Data Architecture & Migration

- Define and support Active WM data requirements, including master data, configuration data, transactional data, and integration data.

- Support data mapping and conversion activities between legacy systems and Active WM.

- Develop or review data migration and conversion strategies.

- Define validation and reconciliation processes to ensure data completeness and accuracy.

- Support cutover planning related to data conversion, initial data loads, interface activation, and transaction synchronization.

Testing & Quality Assurance

- Provide technical leadership for system integration testing, end-to-end testing, performance testing, regression testing, and production readiness .

- Partner with functional and testing teams to translate integration and technical requirements into test scenarios and scripts.

- Ensure testing validates complete business transactions across Active WM and integrated applications rather than individual interfaces in isolation.

- Support defect triage and root-cause analysis.

- Coordinate with Manhattan Associates, client IT teams, integration partners, and third-party vendors to resolve technical defects.

- Review testing results and technical quality metrics to assess production readiness.

Performance, Scalability & Reliability

- Assess solution architecture for expected warehouse transaction volumes, peak processing requirements, interface throughput, and operational demands.

- Identify potential architectural, integration, or performance risks before deployment.

- Support performance and volume testing activities.

- Work with Manhattan Associates and client technology teams to diagnose performance issues and develop appropriate remediation plans.

- Ensure the overall solution is designed for scalability, reliability, recoverability, and operational support.

Deployment, Go-Live & Production Support

- Develop and support the technical components of deployment and cutover plans.

- Coordinate interface activation, data conversion, technical validation, and production readiness activities.

- Provide hands-on technical leadership during go-live and startup.

- Lead or participate in technical command-center activities during deployment.

- Troubleshoot integration, data, configuration, and system issues during startup.

- Following go-live, provide production and hypercare support to stabilize the solution.

- Facilitate root-cause analysis and ensure technical issues are transitioned appropriately to ongoing support organizations.

- Document lessons learned and identify architectural or technical improvements for subsequent deployments.

Client & Team Collaboration

- Work closely with client enterprise architects, application teams, infrastructure teams, integration teams, cybersecurity resources, warehouse operations, and business stakeholders.

- Collaborate closely with Manhattan Associates technical and functional resources throughout implementation.

- Partner with 4SIGHT Project Managers, Functional Leads, Configuration Consultants, Integration resources, Testing Leads, and Deployment teams.

- Communicate complex technical concepts clearly to both technical and business audiences.

- Identify technical risks, dependencies, assumptions, and decisions and communicate them effectively to project leadership.

- Mentor technical team members and provide guidance on Manhattan Active WM architecture and implementation practices.

Preferred Technical Experience

Candidates with experience in several of the following areas are preferred:

- Manhattan Active WM

- Manhattan Active platform architecture

- Manhattan Active APIs and extensibility framework

- REST APIs and web services

- JSON and XML

- Event-driven and message-based architectures

- Enterprise integration platforms/middleware

- ERP and Order Management integrations

- WES/WCS and warehouse automation integrations

- Robotics and material handling systems

- Data conversion and migration

- Cloud/SaaS architecture

- Identity, authentication, and enterprise security integration

- Integration monitoring and operational support

- Performance and volume testing

- DevOps and software deployment practices