About this role
This role provides technical and administrative direction to employees. Oversees the day-to-day operations of a group of employees. Responsible for the training and development of subordinate staff, estimating work level needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational polices. Generally the subordinate group performs a single task or multiple, but closely related tasks. Duties are sometimes non-routine. Resolves most questions and problems, and refers the most complex issues to higher levels.