Senior Manager, Operations Management

Are you a passionate and results-driven professional eager to ensure the highest quality in software products? We are looking for a Senior Manager, Operations Management, responsible for leading testing initiatives and providing both technical expertise. 7EDGE is a Digital Product Engineering Company based in Bengaluru, India. Our core expertise lies in crafting modern applications with cloud-native services, specializing in microservices and serverless architecture tailored to the requirements of enterprises and startups alike. We deliver unparalleled solutions to industries and companies across the globe. As the company is expanding rapidly, we are looking to grow our [Job Family] by hiring talented individuals who are eager to learn and contribute to our success. In this role, you will leverage your technical expertise and problem-solving skills to:
- Own consolidated P&L — gross margin, revenue realisation, and billable utilisation — across multiple business units simultaneously.
- Govern revenue mix across BUs, actively managing concentration risk and holding each BU lead accountable to revenue commitments and GTM plans.
- Translate annual business goals into measurable OKRs for diverse direct reports and govern achievement throughout the year.
- Lead technology delivery teams — defining structure, driving outcome-based delivery, and leveraging AI to improve team productivity.
- Develop and empower direct reports who are themselves managers, through coaching, delegation, and succession planning.
- Communicate business performance — including underperformance and recovery plans — proactively and directly to the CEO and leadership.
This role presents a valuable opportunity to apply your technical expertise in leading high-impact projects, while also contributing to the professional growth of your team. If you are ready to take on this dynamic and fulfilling position, we encourage you to submit your application. RESPONSIBILITIES Business Performance & P&L Ownership
- Own consolidated business performance across multiple BUs or delivery functions — directly accountable for gross margin targets, revenue realisation, and billable utilisation.
- Build and maintain a real-time system for monitoring financial health across all functions simultaneously.
- Identify margin or revenue risks early — before they become critical — and take corrective action with speed.
- Produce consolidated P&L reports and present them to the CEO and senior leadership with confidence and specificity.
Revenue Diversification & Multi-BU Governance
- Govern revenue mix across multiple BUs — actively managing concentration risk and driving healthy diversification.
- Hold per-BU leads accountable to revenue commitments and go-to-market plans through structured governance cadences.
- Lead technology delivery teams with direct accountability for their structure, performance, and outcomes.
- Drive the shift from effort-based to outcome-based delivery and leverage AI to improve team and delivery productivity.
Annual Aspiration Translation & OKR Governance
- Translate annual business plans and company goals into measurable OKRs for diverse direct reports across functions.
- Facilitate both top-down goal cascading and bottom-up alignment throughout the year.
- Report goal status honestly to CEO and leadership — including when things are off track — and present proactive recovery plans.
- Maintain a regular review cadence that keeps all direct reports aligned to annual commitments.
People Leadership & Empowerment
- Lead through direct reports — not around them. Set clear goals, delegate with genuine freedom, and stay connected without micromanaging.
- Involve the team in key decisions before finalising, especially where they hold more detail than you do.
- Develop direct reports through regular coaching, in-the-moment feedback, and structured growth plans.
- Maintain succession plans for critical roles and build trust across both delivery and operations functions.
Accountability, Resilience & Communication
- Take full personal ownership of outcomes — flag problems proactively, always with a recovery plan in hand.
- Stay composed under pressure and stabilise the team rather than passing stress downward.
- Communicate hard truths clearly and directly to the CEO and direct reports without softening the message.
- Build a team environment where problems are raised early — not hidden — through psychological safety and trust.
REPORTING LINE
- You will be reporting to the CEO.
BASIC QUALIFICATIONS
- 8+ years of experience in operations or business management.
- Demonstrated ownership of P&L — revenue and gross margin — across more than one business unit or delivery function simultaneously.
- Direct reports who are themselves managers leading their own teams (not individual contributors).
- Experience governing 2 or more functions simultaneously, each with different KPIs, and holding each lead accountable to outcomes.
- Proven experience leading a technology delivery team with direct accountability for its structure, performance, and outcomes.
- Strong financial acumen — ability to discuss specific margin percentages, utilisation rates, and revenue targets without being prompted.
PREFERRED QUALIFICATION
- Experience in a digital product engineering, technology services, or SaaS delivery environment.
- Track record of translating company goals into function-level OKRs and governing achievement throughout the year.
- Practical experience driving the shift from effort-based to outcome-based delivery in technology teams.
- A clear, informed perspective on how AI changes service delivery operations and team productivity.
- Experience presenting consolidated performance reports to a CEO or equivalent — including underperformance and recovery plans — with honesty and clarity.
- An MBA or equivalent post-graduate qualification is an advantage but not required.

PERKS/BENEFITS
- Personalized learning opportunities to enhance your career.
- Competitive salary structure aligned with industry standards.
- Comprehensive health insurance and wellness programs.
- A collaborative and innovative work environment where your ideas are valued.
- Regular team-building events, company outings, and engaging workplace activities.
- A culture of appreciation with Peer and Spot Recognition programs to celebrate your contributions.