Analyst ll, Research and Development

Are you a curious, analytical, and results-driven professional eager to transform customer insights into innovative product ideas? We are looking for an Analyst II – Research & Development to support customer research, product research, ideation, product definition, and product development initiatives. 7EDGE is a Digital Product Engineering Company based in Bengaluru, India. Our core expertise lies in crafting modern applications with cloud-native services, specializing in microservices and serverless architecture tailored to the requirements of enterprises and startups alike. We deliver unparalleled solutions to industries and companies across the globe. As the company is expanding rapidly, we are looking to grow our Research & Development team by hiring talented individuals who are eager to learn and contribute to our success. In this role, you will leverage your research expertise, analytical thinking, and problem-solving skills to:
- Conduct primary research through customer interviews and surveys to understand customer needs, preferences, and challenges.
- Analyses qualitative and quantitative research findings to identify meaningful customer insights.
- Develop and maintain ideal customer profiles, including demographic and psychographic characteristics.
- Conduct competitor analysis and market research to identify opportunities for innovation and product development.
- Support product definition by contributing to product features, specifications, benefits, and value propositions.
- Translate research findings into structured documentation and actionable recommendations.
- Collaborate with cross-functional teams to support product development and innovation initiatives.
This role presents a valuable opportunity to contribute to research-driven product decisions, work closely with customers and cross-functional teams, and develop your expertise in Research & Development. If you are passionate about research, innovation, and creating meaningful business impact, we encourage you to submit your application.

RESPONSIBILITIES

- Design and conduct primary research, including customer interviews and surveys.
- Identify and reach out to relevant existing customers and prospects through cold emailing, cold calling, and other research outreach methods to recruit participants for research.
- Schedule and coordinate customer/prospect meetings and interviews for research purposes.
- Analyse research findings to identify customer needs, preferences, and opportunities.
- Build and maintain ideal customer profiles using demographic and psychographic data.
- Structure customer needs, desires, and problems into actionable insights.
- Conduct secondary research, including competitor analysis, market mapping, published reports, and desk research.
- Utilise AI research tools to support research, synthesis, and insight generation.
- Support product definition by contributing to features, specifications, benefits, and value propositions.
- Prepare research reports, requirement documents, presentations, and dashboards.
- Collaborate with Product Management, Marketing, Sales, Operations, Cloud Native Engineering, and QA teams.
- Support brainstorming sessions and contribute to ideation and innovation initiatives.
- Ensure research deliverables are accurate, structured, and useful for decision-making.
- Stay updated on consumer behaviour, market trends, product analytics, and AI-powered research tools.
- Contribute to product improvements and new product development initiatives.

REPORTING LINE

- You will be reporting to the Senior Manager, Operations Team

BASIC QUALIFICATIONS

- 4–6 years of experience in research, analytics, product analysis, or a related field.
- Bachelor's degree in a relevant discipline such as Computer Science, Mechanical Engineering, Biotechnology, Data Science, or a related field.
- Knowledge of primary research methodologies, including customer interviews and survey design.
- Experience in secondary research, including market research, competitor analysis, and desk research.
- Strong quantitative and qualitative analytical skills.
- Proficiency in Microsoft Excel, including pivot tables and formulas.
- Strong written and verbal communication skills.
- Ability to prepare structured reports, presentations, and decision-ready documents.
- Understanding of customer profiling and insight generation.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical thinking, curiosity, and a customer-focused approach.
- Willingness to work on-site.

PREFERRED QUALIFICATION

- Experience with SQL and/or business intelligence and visualization tools such as Power BI, Tableau, or Looker.
- Working knowledge of Python or AI platforms such as Claude to support data analysis, modelling, experimentation, and testing of ideas.
- Experience analyzing large datasets and interpreting experimental results.
- Knowledge of machine learning and AI applications for optimization and predictive analysis.
- Familiarity with survey tools such as Google Forms, Type form, or SurveyMonkey.
- Experience using CRM platforms and AI-powered research assistants.
- Understanding of regulatory compliance and risk management in product development.
- Experience working in consumer products, business services, or product-led organizations.
- Strong facilitation, stakeholder management, and presentation skills.
- Demonstrated creativity, innovation, and structured problem-solving abilities.