About this role
What You'll Do:
- Daily face-to-face assistance for drivers involving account concerns.
- Ensure positive experience for drivers visiting the hub
- Provide clear and accurate information regarding the service
- Manage and resolve high-priority or complex driver cases, including safety violations and brand impacting cases.
What We Seek:
- Strong verbal communication skills with empathy and patience in handling frustrated drivers or clients.
- Quick to assess concerns, stay calm under pressure, and provide effective solutions.
- Experienced in managing complex or sensitive driver cases.
- Able to identify patterns, inefficiencies, and risks from case data and act on insights.
- Clear and professional communicator in both written and verbal interactions.
- Proficient in using dashboards, ticketing tools, and reporting systems.
What You'll Need:
- College graduate
- Knowledgeable in using Microsoft Excel and Google Sheets
- Experience using case management or CRM tools (e.g., Salesforce, Zendesk, proprietary platforms)
- Experience in case management, driver support or customer service in a fast-paced environment