Front Office & Sales Support Administrator

Job Description

https://albertamt.bamboohr.com/hiring/jobs/edit/284

The   Front Office & Sales Support Administrator   serves as the first point of contact for visitors, customers and incoming enquiries. The role combines front office administration, customer service and sales support activities, ensuring a professional customer experience whilst supporting the smooth operation of administrative and commercial processes.

What we offer

Beyond a competitive package, joining Alberta Group means joining a team where your work shapes how the company grows. We offer:

Growth & Impact

- Genuine room to grow into a broader people role as you build trust and deliver results.

- A high level of autonomy – you will own your work and have real influence over how recruitment and development are run.

- Direct exposure to senior stakeholders and decision-makers across the Group from day one.

- A supportive, collaborative HR team that values openness, initiative, and continuous learning.

Health & Well-Being

- Private medical insurance cover, which can be extended to dependents against a nominal administrative fee per person.

- Enrolment in our Employee Well-Being Scheme, promoting both mental and physical well-being.

Practical Benefits

- Company phone and mobile line.

- Annual work-attire allowance for office-based team members.

- Eligibility for the Alberta Team Member Discount, offered from numerou s service providers and retailers across Malta.

Key Responsibilities

Front Office & General Administration:

- Greet and welcome visitors, directing them to the appropriate person or office.

- Handle incoming and outgoing calls, relay messages, and provide accurate information to callers.

- Manage front desk and carry out daily administrative activities. Provide timely responses to inquiries and requests.

- Maintain organised office documents and files

- Maintain a professional and tidy work environment throughout the office.

- Communicate important customer feedback and maintain a positive customer experience.

- Additionally, assist with any other administrative tasks as directed by the line manager or designated person.

Customer Service & Sales Support

- Act as the first point of contact for walk-in customers, visitors and incoming enquiries.

- Provide information regarding Alberta Group's products offerings and direct enquiries to the appropriate department.

- Process orders, manage stock levels, and support sales activities by upselling and cross-selling products.

- Support the administration of customer quotations, orders and sales-related documentation.

- Liaise with customers and internal departments to support a positive customer experience.

- Maintain accurate records relating to customer interactions, enquiries and commercial activities.

Team Collaboration & Professional Development:

- Collaborate with colleagues to identify and implement efficient administrative practices.

- Participate in training sessions and professional development programs as directed by the company.

Required Qualifications & Experience

- Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.

- At least one year of experience in an administrative role.

- Basic knowledge of Maltese and English languages.

Required Skills & Attributes

Communication

- Ability to communicate effectively with a diverse range of stakeholders and build positive relationships.

Customer Service Orientation

- Ability to build positive relationships with customers and provide a professional first point of contact for Alberta Group.

Attention to Detail

- Meticulous in maintaining accurate documents and records.

Organisational Planning & Time Management

- Capable of prioritising workloads and managing time efficiently.

Professionalism

- Demonstrates a presentable and professional demeanour in all interactions, with strong ethics and integrity.

Company Culture Fit

- Embrace and uphold the company's values, mission, policies and procedures.

- Demonstrate a proactive and solution-oriented approach to challenges.

- Strive for continuous improvement and innovation in practice.