About this role

Job Track Description:

- Performs business support or technical work, using data organizing and coordination skills.

- Performs tasks based on established procedures.

- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

- Expands skills within an analytical or operational process.

- Maintains appropriate licenses, training, and certifications.

- Applies experience and skills to complete assigned work.

- Works within established procedures and practices.

- Works with a moderate degree of supervision.

Functional Knowledge

- Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

- Supports the achievement of company goals by integrating teams for the best outcome.

Impact

- Impacts a team through quality of services and information provided.

- Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

- Has no supervisory responsibilities.

- Manages own workload.

Problem Solving

- Ability to problem solve, self-guided.

- Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

- Exchanges information and ideas effectively.

Responsibility Statements

- Reviews current processes and identifies trends.

- Reviews work produced for errors.

- Evaluates for performance standards (SLAs) required under contract.

- Compares various sampling techniques and identifies correct samples for auditing.

- Evaluates workflow tools to run reports.

- Coaches Level 1 auditors on sampling techniques and business process knowledge.

- Reconciles transaction processing for data accuracy.

- Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.

- Performs other duties as assigned.

- Complies with all policies and standards.