About this role
Accountabilities:
- Serve as a subject-matter expert for revenue cycle workflows related to registration and scheduling within the PATH electronic health record environment.
- Represent revenue cycle priorities when partnering with clinical, operational, health information management, finance, and IT leadership.
- Translate revenue cycle requirements and operational needs into effective information-system requirements and solutions.
- Analyze registration, scheduling, and related revenue cycle workflows to identify opportunities for optimization and improvement.
- Provide workflow analysis, operational guidance, and ongoing support to customer teams.
- Support implementation, sustainment, and optimization activities throughout the EHR modernization lifecycle.
- Troubleshoot workflow issues and help identify solutions to operational and technology barriers.
- Partner with field and corporate stakeholders to establish, document, and disseminate best practices for integrated healthcare technologies.
- Use data, observation, and stakeholder input to identify high-value opportunities for improving clinical and operational workflows.
- Support accurate capture and reconciliation of clinical revenue through effective revenue cycle processes.
- Collaborate with stakeholders to promote the effective integration and application of information technology within healthcare environments.
- Manage assigned project activities and deliverables while adhering to agreed timelines and priorities.
- Communicate findings, recommendations, and workflow considerations clearly to technical and non-technical stakeholders.
- Contribute to initiatives designed to improve clinician and patient experiences.
Requirements:
- Bachelor's degree or an equivalent combination of education and professional experience.
- 8+ years of experience supporting medium- to large-scale IT projects.
- Extensive experience with the Oracle Health electronic health record.
- Strong knowledge of Indian Health Service workflows and healthcare operational environments.
- Demonstrated expertise in clinical informatics, clinical workflows, revenue cycle processes, and healthcare technology.
- Strong organizational and analytical skills, with the ability to evaluate complex workflows and identify improvement opportunities.
- Ability to translate operational and revenue cycle requirements into information-system needs.
- Proficiency with Microsoft Office products and related productivity tools.
- Strong communication and interpersonal skills, with the ability to work effectively with clinical, operational, financial, and technical stakeholders.
- Ability to manage multiple project activities, meet deadlines, and maintain effective organization in a complex environment.
- Strong interest in improving clinician and patient experiences through technology and workflow optimization.
- Ability to work collaboratively while taking ownership of assigned responsibilities.
- Must be able to obtain and maintain a Public Trust Level 5 (T5) clearance , which involves an in-depth background investigation.
- Ability to travel up to 25% of the year when required.
- Must be able to work effectively in a fully remote environment while maintaining strong customer and stakeholder engagement.
Benefits:
- Likely annual salary range of $114,750–$155,250 , with actual compensation determined by experience, geographic location, and potentially contractual requirements.
- Fully remote work arrangement within the United States.
- Full-flex work week designed to support work-life balance and personal priorities.
- Comprehensive medical plan options, including plans with Health Savings Accounts.
- Dental and vision insurance options.
- 401(k) retirement plan with company matching and pre- and post-tax contribution options.
- Paid vacation, sick, and personal leave.
- Paid holidays, with employees typically receiving 10 paid holidays annually.
- Paid parental, military, bereavement, and jury-duty leave.
- Up to 160 hours of paid family leave during a rolling 12-month period for eligible employees.
- Short- and long-term disability benefits.
- Life insurance and accidental death and dismemberment coverage.
- Personal accident, critical illness, and business travel and accident insurance options.
- Paid education and professional certification opportunities.
- Internal mobility and career-development support.
- Access to emerging healthcare and technology solutions and opportunities for continued professional growth.
- Standard 40-hour work week.
- Approximately 10–25% travel may be required.