Hybrid Maintenance Technician / Houseman

Description

Essential Duties and Responsibilities

- Responds to guest requests, reported work orders, and maintenance issues in a timely and professional manner.
- Performs preventative maintenance and basic repairs throughout guest rooms, public spaces, meeting areas, back-of-house areas, and hotel equipment.
- Maintains cleanliness, appearance, and organization of all public areas, including the lobby, entrances, hallways, stairwells, elevators, restrooms, and exterior spaces.
- Assists with room inspections and prepares guest rooms for arrival by addressing maintenance concerns, moving furniture, and ensuring quality standards are met.
- Supports housekeeping operations by delivering guest requests and amenities, transporting linens, removing trash, and assisting with room turnover as needed.
- Assists with maintaining the pool and spa areas in accordance with company standards, brand requirements, and applicable state and local regulations.
- Maintains the exterior appearance of the property, including parking lots, sidewalks, landscaping, snow removal, and litter pickup.
- Sets up, moves, and stores furniture, equipment, and supplies for meetings, events, and operational needs.
- Ensures all maintenance shops, storage rooms, equipment areas, and housekeeping closets remain clean, organized, secure, and compliant with safety standards.
- Operates hand tools, power tools, cleaning equipment, and maintenance equipment safely and effectively.
- Maintains a basic working knowledge of fire and life safety systems, HVAC equipment, refrigeration systems, pool equipment, and elevator operations.
- Assists with inventory control and the organization of maintenance, housekeeping, and operational supplies.
- Provides exceptional guest service by interacting professionally with guests and addressing requests promptly.
- Works collaboratively with Front Desk, Housekeeping, Maintenance, and other departments to ensure efficient hotel operations.
- Performs additional duties and responsibilities as assigned by management.

Requirements

Qualifications

- Ability to handle multiple tasks and changing priorities in a fast-paced hotel environment while maintaining professionalism and a positive attitude.
- Ability to perform work-related duties independently and exercise sound judgment when addressing guest service, housekeeping, and maintenance concerns.
- Strong interpersonal, customer service, and communication skills with the ability to interact effectively with guests, team members, and vendors.
- Strong organizational skills, attention to detail, and ability to prioritize daily assignments.
- Basic knowledge of general maintenance, including plumbing, electrical, painting, carpentry, and preventative maintenance practices preferred.
- Ability to safely operate hand tools, power tools, cleaning equipment, and other job-related equipment.
- Ability to lift, carry, push, and pull up to 50 pounds and perform physical tasks including standing, walking, bending, kneeling, climbing ladders, and working both indoors and outdoors.
- Flexibility to work a variety of shifts, including weekends, holidays, and emergency call-in situations as needed.
- Previous hotel maintenance, houseman, public area attendant, janitorial, facilities, or related experience preferred.
- Certified Pool Operator (CPO) certification preferred, or ability to obtain certification within a designated timeframe.
- Commitment to maintaining a clean, safe, and guest-ready environment throughout all areas of the hotel.
- Ability to work collaboratively across departments to support overall hotel operations and guest satisfaction.